Customer Service

Event Details


12:00 am - 1:00 pm

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Ring Road West, Clayton, Victoria


  • Date: Wednesday 25th May, 2011 9:00am – 1:00 pm
  • Location: West Banquet Room Campus Centre, Monash University (Monash University Map)


Is customer service important to you? Have you ever wanted to design a customer service survey?

The principal focus of this workshop will be to look at the important issues that impact of customer service, understand the expectations of all customer (industry & academic) needs if you are providing a service, how they engage with platform facilities, identify perceived or real barriers/gaps to engagement, develop an understanding of your client/customer service strengths or weaknesses, and identify key questions to develop a customer service feedback survey.

  • Biotechnology discussion – industry experts
  • Facility discussion  – Ed Nice (MATF), John Barlow (CTA)
  • Customer Service Action Planning
  • Design a Customer Service Feedback Survey

The workshop will be facilitated by Shaun Davis from the Australian Institute of Management. Industry experts are:

  • Megan Baldwin: Head of Toxicology and Project Management, Circadian
  • Alistair Draffan: Director of Drug Discovery, Biota Holdings Ltd
  • Jeff Boyle: Research and Development Director, Cellestis
  • TBA

Workshop summary.

  • Industry engagement networking opportunities: BioMelbourne Network BioBreakfast events (read more here, register to their email list)

Photos of the white board:

Event category:

VPTN Combined Node